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About the Case

Neena Roberts is a finance executive in New York. She has stolen time out of her busy work schedule to come for a short vacation. She is fond of reading thrillers and watching movies. On her vacation here at Hotel Daffodils she is planning to make the most of her vacation. She wants to spend her time away from the buzzing city life and relax in quiet and peaceful surroundings. 

It was all fine until last night, when to her horror, she heard loud music and roaring laughter sounds coming from the adjoining room. Neena is horribly upset and storms to the front desk to register a complain. 

As the executive at the front desk, how will you handle the situation? You need to convince Neena that you will look into the matter and try to resolve it.

Learning Objectives:
  • Develop effective communication skills to listen to guest concerns attentively 
  • Adopt conflict resolution techniques to de-escalate the situation 
  • Display problem-solving abilities to assess the situation and identify the problem 
  • Demonstrate empathy and understanding towards the guest’s need 
  • Understand the importance of retaining guests by addressing concerns effectively
AI Human
Skills Assessed
  • Effective Communication Skills
  • Conflict Resolution Techniques
  • Problem-Solving Skills
  • Empathy and Patience 

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Complaint Against Noisy Guest

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