In the modern workplace, human resource compliance training has a significant role to play. It makes sure that the organization is adhering to the various kinds of rules and regulations laid down by the government, ethical standards are maintained, and healthy workplace practices are adopted. Trainings in these areas are designed to educate the workforce and create awareness. These can be conducted in person or through self-paced eLearning modules. A relatively new technology on the block is conversational AI. Though a new entrant, it is moving fast and proving to be a powerful and effective tool for learning and development. We will take a look at how conversational AI is making HR compliance training sessions engaging and effective, but before that, let us understand what HR compliance is all about.
Significance of HR compliance training
Over the past couple of decades or so, the significance of HR compliance training has grown exponentially. What was once considered to be a mere formality has become a necessity and every employee in an organization is expected to join the HR compliance training session. This is due to an increasingly complex legal landscape and growing awareness of issues like harassment and discrimination. Added to this is the issue of data privacy to protect confidential information. Some of the issues guiding this significance include the following.
Legal requirement – The government of every country lays down certain rules and regulations that every organization is expected to adhere to. Non-adherence can lead to legal violations and complications which not only cause roadblocks but could lead to hefty fines and lawsuits.
Organization reputation – Legal violations or undesirable events within an organization an lead to serious damage to a organization’s reputation. The Uber sex scandal led to serious damage to the company, which could have been prevented if the organization had taken action in time.
Safety and well-being – Ensuring the safety and well-being of employees involves educating them on measures to take in case of an emergency. When it comes to industries like manufacturing and construction, this aspect becomes increasingly important.
Incorporating changes in regulations – Time and again revisions are made to laws and regulations and organizations are expected to incorporate them into their system. Personal data protections has gained significant amount of importance and the General Data Protections Regulation (GDPR) in Europe is an example in this respect.
Organization ethical culture – Apart from legal compliance, maintaining a respectful atmosphere is paramount in an organizational set up. It helps build a positive and healthy workplace environment. It not only helps create a health work culture but also exudes positivity among employees.
What does HR compliance training comprise of?
Human resource compliance training is multi-faceted, comprising of a range of topics related laws and regulations, work culture, organizational requirements and ethical issues. The aim is educate employees and create awareness for the betterment of their personal and professional lives and of the organization.
Data protection – Almost every organization relies upon the digital media for data storage and exchange. While this makes working easy it also poses the threat of attacks and data theft. A small mistake could lead to massive losses. Educating employees on data security measures is a must in the digital age.
Workplace safety – While organizations take measures to ensure the safety and well-being of their employees, untoward incidents are not uncommon. It is best to be prepared to know how to react, respond in an emergency and what measures to take. This again is imparted through compliance training sessions.
Diversity and inclusion – With the world becoming a global village, people from different ethnicities and backgrounds are found to be working in a one common space. There is constant interacting over the digital medium with colleagues, clients and customers from different locations. Training employees to build an inclusive workplace helps create a healthy and friendly environment.
Ethical conduct – The importance of upholding ethical behavior cannot be emphasized enough. It is important to educate employees on the organizations code of ethics. This would include issues like confidentiality, bribery, behavior towards coworkers, etc. Ethics of an organizations reflect the working culture.
Harassment at workplace – When it comes to behavior and attitude towards colleagues, a respectful attitude must be promoted. Training in this area will include awareness towards identifying harassment, inappropriate behavior, how and whom to report a case of harassment as well as the laws and regulations formulated to prevent harassment at the workplace.
Employment laws – When working for an organization, an individual has certain rights and duties as an employee. These relate to issues like working hours, wages, legal rights and obligations. This helps protect the interests of both employees and the management.
How can conversational AI be used for HR compliance training
Compliance trainings are usually considered very boring and need to be attended for formality. It is checkbox in a to-do list that must be checked as ‘completed.’ The significance of these issues is lost in the boring and drab sessions. Conversational AI can convert these into inclusive and interactive sessions, making them engaging and interesting for the trainees.
Interactive training – Conversational AI makes training sessions interactive. Passive learning is replaced by active learning as users can converse with an AI-powered character and interact as they would with a real-human. With realistic expressions and emotions, the session becomes highly engaging.
Real-time compliance support – AI-powered virtual characters, like the ones on the AI-Humans platform, are a storehouse of knowledge and information. During their interactions with these characters, learners can pose questions to the virtual human to receive prompt and updated answers in real-time, helping stay updated with compliance issues.
Continued learning and reinforcement – A one-time session is rarely enough to serve the purpose. Reinforcement is required to drive home the point. Scenarios with conversational AI serve as a continuous reinforcement. Users can engage with them at intervals and keep themselves updated on information and knowledge.
Personalized training – Training with AI gives the benefit of receiving personalization. Each user is unique and so is the training experience. Output is dependent on user input. AI has the capability to tailor training paths based on the user making every training session an exclusive one.
Data-driven insights – AI tracks and analyses a user’s engagement throughout the session. Based on this information data is generated which helps both users and the management. While the user is made aware of their strengths and weaknesses, the management gets an insight into how the learning session progressed and what modifications would be required to improve its effectiveness.
Training on demand – With the inclusion of conversational AI into the training domain, now it is possible to train as and when required or depending upon user availability. It is no longer required of users to run after sources or wait for HR to organize a training session.
HR compliance training form an integral part of every organization’s risk management strategy. With regular changes in regulations and evolving technology, its significance is only going to grow. Keeping employees and management updated on compliance issues is not just a need but a necessity. Training sessions need to be engaging and effective to help deliver an impactful session that promotes knowledge retention. Sessions like those created by AI-Humans are interactive, engaging and realistic, and provide a detailed AI-powered assessment analysis for performance enhancement.
AI-Humans from ELDC is a SaaS-based platform that enables trainers to develop AI-powered durable skills training solutions within minutes. While all technical aspects of creating these AI-powered scenarios have been taken care of by the team, trainers can devote all their attention towards giving shape to highly effective and relevant training and provide learners with engaging and immersive training opportunities. Practicing durable skills is the best way to learn and this is precisely what AI-Humans is providing.