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About the Case

Amrita Singh has noticed a significant increase in her auto insurance premium. She is confused and frustrated and seeks clarification for this sudden increase. She is even considering canceling her current auto insurance policy and exploring other available options. 

 As the insurance agent representing your company, you need to talk to Amrita, understand her concerns. You also need to interact with her to arrive at a decision mutually agreeable to both parties. 

Learning Objectives:
  • Effectively communicate required information to client
  • Strengthen problem-solving skills to address client’s issues
  • Develop and display understanding of company policies
  • Enhance negotiation skills to reach mutually satisfactory decision
  • Develop relationship building skills with clients
Skills Assessed
  • Effective Communication Skills
  • Problem-Solving Abilities
  • Negotiation and Persuasion 
  • Client Relationship Management

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No technical knowledge required.

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