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About the Case

Donovan Price, 40, is meeting with HR regarding his frequent absences, which have disrupted team productivity. Though aware of his colleagues’ frustrations, he isn’t overly concerned and intends to offer vague excuses, attributing his absences to minor inconveniences or personal “emergencies.”

As the HR executive, your role is to address Donovan’s absenteeism pattern, encourage accountability, and discuss expectations for improving attendance.

Learning Objectives:
  • Focusing on the employee’s explanation to understand their perspective
  • Showing concern for any personal challenges the employee faces
  • Clearly expressing the importance of attendance and its impact while remaining supportive
  • Collaborating with the employee to identify solutions to improve attendance
  • Maintaining respect and objectivity for constructive dialogue
Skills Assessed
  • Active Listening 
  • Empathy 
  • Communication 
  • Problem-Solving 
  • Professionalism 

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Addressing Frequent Absenteeism

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