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About the Case

Savannah Mitchell, a business owner, is meeting with a leasing agent about a proposed 15% rent increase. Concerned about rising costs, she seeks clarification on the legal implications and any changes in terms that could affect her rights. 

As the leasing agent, your role is to explain the renewal terms, address her concerns, and offer negotiation options, such as maintaining the current rate or providing property improvements, to ensure the lease is financially viable and protects her interests. 

Learning Objectives:
  • Emphasizing the long-term relationship with the tenant to enhance satisfaction 
  • Discussing options for a more appealing lease renewal, like pricing or flexible terms 
  • Building trust by acknowledging the tenant’s concerns and showing commitment 
  • Offering insights on market trends to justify lease terms 
  • Presenting persuasive reasons for renewal, highlighting benefits and incentives 
Skills Assessed
  • Client Retention 
  • Negotiation 
  • Relationship Management 
  • Market Knowledge 
  • Persuasion 

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Negotiating Lease Renewal

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