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About the Case

Carter Hawthorne, a 26-year-old IT specialist in New Orleans, is meeting with a real estate agent to discuss his search for a new home. He needs a property with a dedicated home office, a modern kitchen, and smart home features to suit his tech-oriented lifestyle. 

As the real estate agent, you need to identify homes that meet Carter’s criteria, address his preferences for space and amenities, and provide options that align with his modern and tech-savvy needs. Your goal is to help him find a home that offers both functionality and comfort. 

Learning Objectives:
  • Engaging attentively with speakers to improve understanding and response  
  • Providing clear and assured answers to address inquiries effectively   
  • Actively participating and showing interest to foster effective interactions  
  • Understanding and relating to others’ feelings to build rapport and trust  
  • Communicating information in a straightforward and understandable manner 
Skills Assessed
  • Active Listening  
  • Knowledge Sharing  
  • Engagement  
  • Empathy 
  • Clarity 

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No technical knowledge required.

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Potential Home Buyer

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