Ava Monroe, a 41-year-old graphic designer in Baltimore, is visiting the insurance company to negotiate a 20% increase in her home insurance premium. With recent financial challenges and neighborhood break-ins she is concerned about the security of her home. At the same time Ava seeks to maintain coverage at a lower rate.
As the insurance representative, you need to explore options like discounts, bundling with auto insurance, or increasing the deductible to help Ava afford her renewal while keeping her home protected.
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