Reporting Suspicious Transaction

About the Case

As a compliance officer working at the Metropolitan Bank, Jane has witnessed some suspicious transactions in one customer’s account. She needs to discuss this issue with you before taking any further action. Due to this reason, she has come to speak to you and formulate the next course of actions.

As the manager of the bank, you must take cognizance of her findings, ask relevant questions, get as much fact as is possible, analyze her findings, and guide her on the next steps to be taken.

Learning Objectives:

Evaluating information critically to identify potential red flags
Asking clarifying questions to gather all necessary details
Making timely decision based on information and analysis
Displaying knowledge of regulatory policies
Providing clear guidance on further steps to be taken

Skills Assessed

Analytical Thinking
Questioning
Decisiveness
Regulatory Knowledge
Clear Communication

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Reporting Suspicious Transaction

Character’s Role

Bank Employee

User’s Role

Bank Manager

Scenario Location

Bank Manager's Office

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No technical knowledge required.