Emergency Service Coverage Enquiry

About the Case

Diana Jones holds a comprehensive health insurance policy but is unsure about the emergency service coverage. After her youngest’s recent asthma attack and hospitalization, Diana decided to enquire about this service coverage and, if required, get herself and her family covered.

As the insurance company representative talking to Ms. Jones, attend to her queries and furnish her with all the necessary information she needs. If required, help her select the correct policy and plan to ensure coverage for her family.

Learning Objectives:

Clearly communicating details of policy in easy-to-understand manner
Providing detailed and accurate information of policy and coverage options
Patiently allowing client to express concerns, if any
Displaying thorough knowledge of policies and products
Maintaining professional approach to interacting and resolving queries

Skills Assessed

Clear Communication
Detail Orientated
Patience
Product Knowledge
Professionalism

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Emergency Service Coverage Enquiry

Character’s Role

Client

User’s Role

Insurance Company Representative

Scenario Location

Insurance Executive Office

Customize Your Case
No technical knowledge required.