Customer Caught Shoplifting

About the Case

Rachel Wright is at the department store. She is approached by the store manager and accused of shoplifting. Rachel maintains her innocence and insists that she has not appropriated anything from the store.

You are the store manager and need to confront Rachel about the charges. You need to be firm and assertive yet approach the matter with care and diplomacy.

Learning Objectives:

Communicate clearly to respond with tact and professionalism
Use a professional, yet firm approach to confront and resolve matter
Evaluate, analyze and understand the gravity of the situation
Take a firm approach to tackle the issue with confidence
Approach the customer with diplomacy to resolve the matter

Skills Assessed

Effective Communication Skills
Conflict Resolution Techniques
Problem-Solving Abilities
Assertiveness and Confidence
Diplomacy

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With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Outline the case details
Define assessment rubrics
Select a character of your choice
Define user and character roles
Select virtual location suitable to case

Customer Caught Shoplifting

Character’s Role

Customer

User’s Role

Store Manager

Scenario Location

Grocery Store

Customize Your Case
No technical knowledge required.