down arrow
About the Case

Mike O’Connor is a 40-year-old software engineer living in Dallas, Texas. Recently his car was totaled in an accident, and the insurance company has provided a valuation that he believes is significantly lower than the market value of his vehicle. 

As the insurance company representative, your primary objective is to clearly communicate information, assure effective resolution and ensure client satisfaction. 

Learning Objectives:
  • Clearly communicate valuation process and policy terms 
  • Remain calm and composed allowing client to express their concerns 
  • Be transparent regarding process, potential outcomes, and limitations or requirements for re-evaluating 
  • Maintain a respectful and courteous demeanor throughout the interaction 
  • Negotiate towards mutually agreeable solution, balancing company policies with the client’s expectations
Skills Assessed
  • Clear Communication 
  • Patience 
  • Transparency 
  • Professionalism 
  • Negotiation

Customize Your Case
No technical knowledge required.

With the AI-Humans platform, create fully customizable AI-powered immersive scenarios for soft skills training. You have the power to:

Try Now
available on PC/Laptop

Total Loss Valuation Dispute

Enter your details and click Try Now.