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About the Case

Samuel Miller is the principal of a local school. He is at the grocery store shopping for items for the upcoming community event at the school. Mr. Miller wants to ensure healthy snacks for all attendees and is hence shopping for organic fruits. As he would be needing a large quantity, he thinks he could be eligible for discounts on bulk purchase. 

As the store manager, you are interacting with Mr. Miller, trying to inform him of the store polices that do not include bulk purchase prices. You can, however, offer him alternate options. 

Learning Objectives:
  • Negotiating effectively to arrive at mutual agreement 
  • Adopting problem-solving techniques to resolve issue 
  • Maintaining professional approach to interacting and informing store policies 
  • Displaying willingness to consider special circumstances 
  • Exhibiting patience to allow customer to put forth concerns
Skills Assessed
  • Negotiation 
  • Problem-solving 
  • Professionalism 
  • Flexibility 
  • Patience

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Bulk Purchase Negotiation

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